Heritage Craft Paint
Heritage Craft Paint is a 112 year old business that produces paint and other craft supplies - traditionally into the retail space. Heritage needed to enter the online world and develop new markets for their products. To this end workshops were designed in which key stakeholders brainstormed the new markets, how they were to be approached, and potential hurdles the business might face in the online world.
Following the workshop the business decided to create a website that sold the experience of crafting by creating
craft project kits. By grouping products together in kits, the complexity product choice was greatly simplified for the inexperienced crafter. Focusing the user on the outcome of a project (by using lots of visuals), reducing choice (by grouping products in kits) and keeping the website journeys as short as possible, inexperienced crafters could quickly visualise, get excited about and buy craft project kits. The result - greater simplicity led to larger individual sales, shorter customer buy journeys and better product / delivery cost ratios.